Support

Troubleshooting

SpatialAnalyzer provides comprehensive, highly-responsive technical support from industry-trained engineers who are ready to assist you in the best way possible. Problems with a file? Trouble with a key? Reach out to us and we'll work to resolve your issue as quickly and efficiently as possible.

Troubleshooting

A current Software Maintenance Agreement ensures you’ll have unlimited access to our highly-trained technical support staff. Our technical support team members have vast experience with SA and are ready to help you resolve any issues or questions as quickly as possible. no question is too small, no problem is too big.

• Click here to fill out a support request form.
• Problems with a file? Call us at 757-565-1500 or click here to send us a file. This will allow you to upload a file and provide details about the problem.
• Problems with a key? If you are having problems with a key, it is possible that your key has expired or it could be a technical problem. For expired keys, contact sales@kinematics.com. For technical problems, contact support@kinematics.com.
• Email us at support@kinematics.com. Email support is an excellent way to send project files, import data files, send screenshots of error messages, and receive updates or patches. Whether simply communicating questions via email or transferring your project files to us for review, our technical support team offers the highest level of email support and can always handle your inquiries quickly and efficiently.
• Call us at 757.565.1500. In the unlikely event that we are unable to answer your question immediately, we will make every effort to address it within one business day. If, when calling, you get our voicemail, please leave a message with your contact information and the nature of your support question. Your message will be relayed to our entire support team and answered as quickly as possible. If your matter is urgent, please state this in your message so we can respond accordingly.

Questions about support? Contact us at support@kinematics.com or 757-565-1500.